General customer service and account questions:
Email: custservice@pbtcomm.net

Cable TV inquiries:
Email: cabletv@pbtcomm.net

Website comments:
Email: pbtwebmaster@pbtcomm.net

branch offices
All offices can be reached at 811, 894-3121, 685-3121 or toll-free at 1-800-258-7978. A 24-hour night box is available at all offices.

• Gilbert (Main office)
  1660 Juniper Springs Road, Gilbert, SC 29054
  
  Monday - Friday: 8:00 a.m. - 5:00 p.m.
  Application for new service: 8:00 a.m. - 4:30 p.m.
  Saturday Call-In Customer Service Hours (phone call requests ONLY): 8:00 a.m. - 1:00 p.m., 2:00 p.m. - 5:00 P.M. (Thanksgiving, Christmas and Easter holiday weekends excluded)
  Closed, Sundays and holidays
  
  
• Lexington Communications Store
  108 Scarborough Lane, Lexington, SC 29072
  
  Monday - Friday: 10:00 a.m. - 7:00 p.m., Saturday: 9:00 a.m. - 5:00 p.m.
  Closed Sundays and holidays
  
  
• Ridge Spring
  621 East Main Street, Ridge Spring, SC 29129
  
  Monday - Friday: 9:00 a.m. - 1:00 p.m., 2:00 p.m. - 5:00 p.m. Closed Saturdays, Sundays and holidays
  
  
• Pelion Store (inside Shumpert's IGA)
  861 Pine Street, Pelion SC 29123
  
  Monday – Friday: 10:00 a.m. – 7:00 p.m.
  Saturday: 8:00 a.m. – 1:00 p.m., 2:00 p.m. – 5:00 p.m.
  

refund policy
no refunds

Technical support is available 24 hours per day, 7 days a week via the myPBT section of our web site or use the contact numbers below for your branch office.

repair service

• Gilbert, Pelion, Pond Branch, Swansea, Wagener and Lexington: 611 or 894-4221
• Ridge Spring and Batesburg-Leesville: 611 or 685-4221 Closed Sundays and holidays
• Emergency only (after hours): Gilbert, Pelion, Pond Branch, Swansea, Wagener and Lexington: 894-4222.
• Ridge Spring and Batesburg-Leesville: 685-4222